Work

Product evidence, not a content archive.

Real product cases and current builds, with the decisions, workflows, and operating evidence behind them.

Selected case studies

Contact Center AI: 2020 → today

How I helped turn ASR and NLP capabilities into a quality-review product, and what I would change with modern AI.

18K+ daily ASR calls35% review/reporting throughput improvement2.15x scoring accuracy improvement

Explore the case

Product builds & tools

Live

Agentic Product Stack Mapper

Turn an AI agent idea into a structured Agent Product Brief across workflow fit, risk, autonomy boundaries, evaluation, governance, and business value.

View build